We are committed to handling complaints fairly, promptly, and transparently. If you believe that we have failed to comply with our obligations under the Data (Use and Access) Act 2025 ("DUAA"), or if you have concerns about how we process personal information, you may submit a complaint using the procedure below.
How to Submit a Complaint
Complaints should be submitted in writing and should include sufficient detail to enable us to investigate the matter.
Complaints may be sent by:
Email: mail@isabellenussbaum.co.uk
Post:
Isabelle Nussbaum
Flat 9 Ellerton Lodge,
East End Road,
N3 3QH
Acknowledgement of Complaints
We will acknowledge receipt of your complaint within 30 calendar days of receiving it.
Investigation Process
Upon receipt of a complaint, we will:
Outcome
Following our investigation, we will provide you with a written response setting out:
• The outcome of our investigation;
• Any findings made;
• Any corrective or remedial action that will be taken, where applicable
Escalation and Right to Complain to the ICO
If you are dissatisfied with our response and we cannot resolve the issue, you may then complain to the UK Information Commissioner's Office (ICO)